By Ann Marie Foley - 21 August, 2014
Pay-as-you-go or pre-payment customers should not be disadvantaged by using these meters SVP warns.
The Society of St Vincent de Paul (SVP) has called on retailers to stop adding surcharges to top-ups for electricity and gas pay-as-you-go or ‘pre-payment’ cards or payments.
“A fixed surcharge is adding further pressure on many people who are making the effort to budget properly and avoid falling into arrears with their energy bills,” a spokesperson for the charity said.
“Once again people struggling on lower incomes are expected to pay more for essential goods and services; in this case energy.”
When people get into difficulty in paying every day bills such as gas and electricity they can opt for pay-as-you-go or ‘pre-payment’ meters.
This is a vital service and network companies of the ESB and Bord Gais have to date supplied over 150,000 people with these meters.
However, a survey of shops in one Dublin area by the Money Advice and Budgeting Service (MABS) found that the majority of the shops are adding surcharges to the service.
The SVP believes that the practice also happens in other parts of the country.
“We have consistently said that pay-as-you-go or ‘pre-payment’ customers should not be disadvantaged by using these meters – a view that energy providers agree with,” the SVP said.
Retailers said that they are losing money on the top-up transactions.
SVP stated, “Retailers willingly entered into an agreement to provide this service. And with 150,000 people topping up regularly the opportunity for additional purchases in their shops is considerable.”
SVP has seen the amount it pays to help struggling families with energy costs increase steadily over the last number of years.
The Commission for Energy Regulation has reported that there were 14,650 disconnections in 2012 in Ireland and 10,122 in 2013. In Great Britain there were just 453 electricity disconnections in 2012.